FAQs
Orders & Shopping
1. How can I place an order?
You can browse our collection, select your preferred product, add it to your cart, and complete your purchase through the checkout process on our website.
2. Do I need to create an account to place an order?
No, creating an account is not mandatory. You can place your order as a guest as well.
3. Can I order through WhatsApp as well?
Yes, for selected enquiries or assistance, you may also contact us through WhatsApp. Our team will guide you based on product availability and order requirements.
Customisation & Embroidery
4. Do you offer customization?
Yes, Samaya Boutique offers customization services for selected products and design requirements, subject to feasibility and availability.
5. Can I customise an existing design?
Yes, in many cases existing designs may be customised based on your preferences. This may include changes in styling, fitting, embroidery, or other design details depending on the product.
6. How can I request customization?
You can contact us through WhatsApp, phone, or our contact page to discuss your customization requirements before placing the order.
7. Is there an extra charge for customization?
Yes, customization charges may apply depending on the type of changes, detailing, fabric work, embroidery, or design complexity required.
8. Do you offer embroidery work?
Yes, we also offer embroidery work for selected outfit requirements. You may contact us directly to discuss your embroidery preferences and design needs.
Shipping & Delivery
9. Do you deliver across India?
Yes, we aim to deliver orders across India, subject to serviceability and courier availability in the customer’s location.
10. How long does delivery take?
Delivery timelines may vary depending on product availability, location, and whether the order is customized. Estimated delivery details will be shared during or after order confirmation.
Returns & Exchanges
11. Can I return or exchange my order?
Returns or exchanges are subject to our store policy. Please refer to our Return & Exchange Policy page for complete details regarding eligibility and conditions.
12. Are customised orders returnable or exchangeable?
In most cases, customised or specially altered products are not eligible for return or exchange unless there is a verified issue with the order.
